shorai deploys digital professionals into your business — handling the work that shouldn't need a human.

See how it works
126 digital professionals deployed across 10+ organisations

The work keeps piling up.

Tickets, orders, reports, follow-ups — every department running its own system, all of it needing a human.

Scroll to see it handled

Your digital team handles it.

Customer Service
  • Refund processing
  • Ticket triage
  • Order updates
8 workersView stream →
Operations
  • Inventory sync
  • Shipment alerts
  • Report dispatch
8 workersView stream →
Marketing & Content
  • Content scheduling
  • Lead nurturing
  • Performance reports
7 workersView stream →
Finance & Admin
  • Invoice matching
  • Expense flagging
  • Month-end close
6 workersView stream →
Single Source of Truth

Every department, every node, every byte — unified into one high-fidelity ecosystem.

Active Sync
99.9% Uptime

0 digital professionals deployed

0

organisations

across 4 industries

—mo

months operational

since Aug 2025

Live worker activity
Services

Four practice areas.

Each one targets a distinct layer of operational drag — and together, they give your team back the capacity for work that actually matters.

Operations
01

Back-Office Optimisation

Finance, HR, and operations teams lose hours daily to low-value, repetitive work. We map every manual process and deploy digital workers that handle it — accurately, continuously, without error fatigue.

  • Invoice processing & reconciliation
  • Payroll data entry & validation
  • Document classification & routing
  • Compliance reporting & audit trails
  • Contract extraction & summarisation
80%+reduction in manual processing time
Customer
02

24/7 Customer Engagement

Every unresolved query is a missed opportunity — or a churn risk. Our digital workers handle inbound enquiries, process requests, and route escalations around the clock, with consistent quality your team would be proud of.

  • Inbound query handling & triage
  • Order status, tracking & updates
  • Returns & refund processing
  • After-hours live chat coverage
  • Intelligent escalation routing
< 3 minaverage first-response time
Revenue
03

Revenue & Pipeline Automation

Your pipeline only performs when the groundwork is done. Digital workers enrich leads, run follow-up sequences, maintain CRM hygiene, and surface the right opportunities before they go cold.

  • Lead enrichment & intent scoring
  • Automated outreach sequences
  • CRM data entry & cleansing
  • Quote & proposal drafting
  • Pipeline reporting & forecasting
4×more pipeline activity per rep
Infrastructure
04

Workflow Orchestration

The highest-leverage automation crosses department lines. We design and deploy multi-step workflows that connect your systems — turning fragmented, high-touch processes into seamless, self-running operations.

  • Cross-system data synchronisation
  • Employee onboarding & offboarding
  • Order management & fulfilment
  • Scheduled reporting & alerting
  • Exception handling & escalation
12+connected systems per workflow

The work your team handles every day. Now automated.

35+ categories of operational work — deployed and running in weeks.

Customer Service

8 automated workflows

Inbound Query Resolution

Classifies, responds to, and closes 80%+ of inbound support tickets automatically.

~18 hrs/wk saved

Returns & Refund Processing

Processes end-to-end RMA requests with zero human touchpoints unless exception.

~12 hrs/wk saved

Order Status Updates

Proactively notifies customers of delays, confirmations, and delivery windows.

~8 hrs/wk saved

Review & Feedback Triage

Monitors all review platforms, routes negatives, drafts responses for approval.

~6 hrs/wk saved

Escalation Routing

Routes high-priority tickets to the correct human agent with full context pre-loaded.

~4 hrs/wk saved

CS Queue Prioritisation

Scores and sequences the queue by urgency, LTV, and SLA breach risk.

~5 hrs/wk saved

FAQ & Knowledge Base Sync

Detects emerging query patterns and drafts new FAQ entries for human review.

~3 hrs/wk saved

CSAT Survey Distribution

Sends post-resolution surveys, aggregates scores, surfaces trends weekly.

~2 hrs/wk saved

Operations & Logistics

8 automated workflows

Inventory Monitoring & Alerts

Real-time low-stock detection across all SKUs with automated reorder notifications.

~10 hrs/wk saved

Order Routing & Fulfilment

Allocates incoming orders across warehouses by location, stock, and SLA.

~14 hrs/wk saved

Supplier Communication

Handles PO confirmations, ETAs, and discrepancy follow-ups via email.

~8 hrs/wk saved

Shipping Exception Handling

Detects failed deliveries, customs holds, and routes to resolution workflow.

~6 hrs/wk saved

Warehouse Notification Routing

Pushes picking, packing, and dispatch instructions in real time.

~5 hrs/wk saved

SLA Breach Monitoring

Tracks all open orders against SLA thresholds and escalates at-risk shipments.

~4 hrs/wk saved

Returns Logistics Coordination

Schedules collections, liaises with carriers, updates WMS on receipt.

~6 hrs/wk saved

Daily Ops Reporting

Compiles and distributes the daily ops digest at a configured send time.

~4 hrs/wk saved

Marketing & Content

7 automated workflows

Campaign Performance Reports

Pulls cross-channel data and formats a standardised digest for stakeholders.

~8 hrs/wk saved

Abandoned Cart Recovery

Detects abandoned sessions and triggers personalised recovery sequences.

~6 hrs/wk saved

Content Publishing & Scheduling

Handles publishing and cross-posting of approved content across all channels.

~5 hrs/wk saved

SEO Monitoring & Alerts

Tracks rankings, flags drops, and monitors Core Web Vitals for the team.

~4 hrs/wk saved

Email List Hygiene

Identifies disengaged subscribers and suppresses bounce-risk contacts.

~3 hrs/wk saved

Competitor Monitoring

Tracks competitor pricing and content activity. Delivers a weekly briefing.

~5 hrs/wk saved

UTM & Attribution Tagging

Ensures all outbound links are correctly tagged and audits for broken UTMs.

~2 hrs/wk saved

Finance & Admin

6 automated workflows

Invoice Processing

Extracts data, matches against POs, flags discrepancies, routes for approval.

~10 hrs/wk saved

Expense Categorisation

Classifies and codes expenses. Flags out-of-policy submissions automatically.

~5 hrs/wk saved

Accounts Payable Reminders

Monitors due dates and sends supplier reminders on schedule.

~3 hrs/wk saved

Financial Report Compilation

Assembles weekly/monthly P&L summaries from connected systems.

~6 hrs/wk saved

Payroll Data Prep

Collates hours and variable pay data ahead of payroll run.

~4 hrs/wk saved

Vendor Onboarding Admin

Manages document collection, compliance checks, and system setup.

~4 hrs/wk saved

Sales & Lead Gen

6 automated workflows

Lead Qualification & Scoring

Evaluates inbound leads against ICP criteria and routes qualified prospects.

~8 hrs/wk saved

CRM Data Entry & Hygiene

Keeps CRM records updated, deduplicates, and enriches contacts.

~10 hrs/wk saved

Outreach Sequence Management

Manages multi-step outreach and adjusts follow-up timing by engagement.

~6 hrs/wk saved

Meeting Scheduling

Handles back-and-forth scheduling and sends prep materials ahead of calls.

~4 hrs/wk saved

Pipeline Reporting

Generates weekly pipeline summaries and surfaces at-risk deals.

~4 hrs/wk saved

Proposal Document Assembly

Compiles proposals from templates, client data, and pricing inputs.

~5 hrs/wk saved

Don't see your specific workflow? Every shorai deployment is custom-built to your processes.

Tell us what you need
How it works
01
Process mapping
We embed with your team. We map every workflow, handoff, and exception path — no assumptions.
02
Digital worker design
We configure each digital worker to your exact process. Persona, rules, escalation logic.
03
Deploy & monitor
Go live. Your digital professionals run 24/7, flag exceptions, and improve continuously.
About shorai

Most businesses are held back not by strategy, but by the operational weight of work that should never need a human in the first place. We built shorai to change that.

shorai was founded to give professional teams the capacity to do their best work — by taking everything else off their plate.

40+ years combined enterprise operations experience

Previously: senior roles at FTSE-100 and NYSE-listed companies

Track record across media, retail, logistics, and financial services

Built and scaled operations teams across 3 continents

First-hand experience on both sides of AI deployment — as buyers and builders

Zero-to-revenue in under 6 months, 10+ clients, 126 digital workers live

Get started

Deploy your first digital professional in 4 weeks.

Book a 30-minute discovery call. We'll map one of your workflows live and show you exactly what shorai would automate.

Or email us directly at [email protected]